For our IT Operations Department, we are looking for a motivated:

IT Service Desk Agent

Your Responsibilities :

• Providing on-site first level support to Swatch Group Companies by direct contact
• Deploying and decommissioning hardware
• Executing planned or proactive hardware maintenances
• Troubleshooting owned incidents and applying corrective actions
• Restoring the degraded service's quality as fast as possible
• Technically or hierarchically escalate incidents or service requests and doing their follow-up.
• Processing owned service requests

Your Profile :

• Swiss federal IT diploma or equivalent
• A first work experience in a similar position
• IT generalist orientation
• Strong communication and problem solving skills
• Autonomous and eager to learn
• Precise and rapid diagnosis ability

How to Communicate :

• Fluent in French
• Good knowledge of English
• Any other language is a plus